LCM 4x4 Returns Policy
This policy explains how to cancel an order, return an item or report a fault with anything you buy from the LCM 4x4 online shop. It does not affect your statutory rights.
Changed your mind? 14 days to cancel
If you buy from us online you can cancel your order for any reason within 14 days of the day you receive the goods (or the last item, if your order arrives in more than one delivery).
To cancel, email info@lcm4x4.co.uk or call 07737 654130 with your order number and the items you are returning. You then have a further 14 days to send the goods back to us. Many of our parts are dispatched directly from the manufacturer or supplier, so please contact us before sending anything and we will give you the correct return address.
Condition of returned goods
Please return items unused, in the condition you received them and, where possible, in the original packaging. Parts that have been fitted, welded, drilled, cut, painted or otherwise altered cannot be returned as a change of mind. If an item has been handled more than is needed to check it, we may reduce your refund to reflect the loss in value.
Return postage
When you cancel because you have changed your mind, you are responsible for the cost of returning the goods to us. Large items such as body panels, chassis sections and batteries can be expensive to send, so please contact us first and we will help you arrange it. If the goods are faulty, damaged in transit or not what you ordered, we will pay the return costs.
Refunds
We will refund you within 14 days of receiving the goods back, or of you giving us proof that you have sent them, whichever is sooner. Your refund includes the original standard delivery charge (if you chose a more expensive delivery option, we only refund the standard rate). Refunds are made to your original payment method.
Wrong size? Exchanges
If clothing or another item is the wrong size, contact us within 14 days of delivery and we will happily swap it for a different size instead of a refund, subject to availability. Please return the original unworn and unwashed. If the new size costs more, we will ask you to pay the difference; if it costs less, we will refund the difference. You can still choose a refund instead if you prefer.
Items that cannot be returned (unless faulty)
Goods made to your specification, including roof racks built to your vehicle and requirements, and other bespoke or custom-fabricated parts.
Personalised clothing and merchandise (for example, printed with your own name, text or design). Standard LCM 4x4 clothing designs, even though they are printed when you order, can be returned within 14 days in the normal way.
Goods that have been fitted, modified or used, or that have become mixed with other items after delivery.
Your rights for faulty goods (below) still apply to these items.
Faulty, damaged or incorrect items
Please check your order when it arrives and let us know within 48 hours if anything is damaged in transit or not what you ordered, with photos where possible.
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If they are not, you are entitled to a full refund within 30 days of delivery, and after that to a repair or replacement (or a refund if that is not possible). Contact us and we will arrange the return at our cost.
Business customers
The 14-day cancellation right applies to consumers. Trade and business returns are at our discretion; please contact us before returning anything.
How to contact us
LCM 4x4 Ltd, Llandysul, Ceredigion, United Kingdom
Email: info@lcm4x4.co.uk
Phone: 07737 654130